![]() When a ring needs to be resized any more than two sizes larger or smaller, there may be a fee that you must pay as your ring may have to be re-made to ensure its durability. Once that’s completed, the gap is soldered and polished to seamlessly hide any evidence of alterations. To resize your ring, we make a small incision in the band and extend or tighten it as required. In cases where the ring is being resized one size up or down, no. In this case, product pages will specify if they are unable to be resized and for bespoke designs, your design consultant will notify you if your design is unable to be resized. If the ring needs to be resized any more than two sizes larger or smaller, there may be a fee that you must pay as your ring may have to be re-made.Īlso, some designs are unable to be resized, for example, full eternity rings or twisted bands. Unfortunately, we’re unable to offer resize services to customers outside of the US & UK. If you don’t manage to find the right ring size, we offer a complimentary first re-size for our US & UK customers to make things nice and simple. We can resize rings within one size up or down of the originally crafted size. If you don’t measure the exact correct size the first time, not to worry. He said the store prevents stone swaps from happening by checking each certified diamond for its inscription before and after repairs.It’s worth noting that a round 40% of rings end up being resized, so as long as you can get a rough estimate by following these basic ring size guidelines, you’ll get a pretty close idea. ![]() ![]() "Every year we've got millions of transactions and millions of repairs we are processing in our stores," he said, though he added that the company considers even one unhappy customer too many. and the U.K.," according to Sterling's website.ĭavid Bouffard, the vice president of corporate affairs at Signet, said that the instances BuzzFeed News found were "minimal" in comparison to the many happy customers at Kay. Sterling itself is also a subsidiary of a company called Signet, which is the "largest specialty retail jeweler in the U.S. You may also measure the circumference, or distance around the finger on which the ring will be worn (in millimeters), then find the ring size closest to this measurement in the Ring Size Chart below. Those chains are owned by the same parent company, Sterling, which also owns a number of regional chains, including Marks & Morgan Jewelers, Gordon's Jewelers, Shaw's Jewelers, and Weisfield Jewelers. For the best, most accurate fit visit the Kay Jewelers store nearest you and have one of our jewelry professionals determine your ring size. Many Americans know of Kay, Zales, and Jared from their frequent television advertisements. Some of those women reached out after BuzzFeed News reported Kay had lost or damaged multiple engagement rings sent in for repairs. Since she posted a complaint on Kay's Facebook page, Clarius said she had been contacted by "hundreds" of people with similar stories. Kim Kanary, a Kay spokeswoman, told BuzzFeed News that the company is "continuing to work with Ms. She has also filed a police report in Baltimore County and a complaint with the Maryland attorney general's office's consumer protection division, according to documents she showed BuzzFeed News. "The fact that the manager had the audacity to imply I took my ring elsewhere is very discouraging."Ĭlarius said Kay has told her the loss protection team is looking into the issue. I feel like it is my word against a big jewelry store and I'm being made to look like a liar," she said. (Clarius said she kept a watchful eye over her diamond at Littman and Smyth, bringing it to those two stores for testing only - and did not let the stores keep the ring overnight.) Clarius said this test showed the stone was a diamond as well.Ĭlarius said the Kay manager asked if she had taken the ring to the other stores for repairs. The manager of the Westminster Mall Kay store also had an employee at Zales - which is owned by the same parent company as Kay - test the stone.
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